Albino "Yellow"
Albino "Red"

Terms and Conditions

Download general terms and conditions

Duketown Stingrays V.O.F - Terms and conditions for buying fish

Poison

  • A stingray is a dangerous fish; it has poisonous barbs on its tail!
  • Duketown Stingrays takes no responsibility for any accidents due to any form of contact with the stingrays we supply.
Before you order
  • Read up on keeping stingrays and other fish so you know the basics.
  • Provide an aquarium with water parameters that are suitable for the fish you intend to order/keep, stingrays grow large and need a big tank.
  • Fish cannot be returned or swapped.
  • Many countries require an import license, get this sorted out first before you order. Look for an import agent that can help.
  • Make sure stingrays are legal in your country/state.
Ordering
  • Orders can be done in the webshop or by email, once an order is confirmed the payment must be received within 7 days unless agreed otherwise.
  • Once a payment has been made there will be no refunds unless we cannot supply the ordered fish.
Pricing
  • All prices on the webshop are excluding 21% VAT.
    • No VAT will be calculated for companies ordering from outside The Netherlands.
    • For regular customers (not company), ordering from outside the European Union, no VAT will be calculated.
Payment
  • Payment for the order can be transferred to bank account (IBAN) NL23 INGB 0006 5083 06, to the attention of Duketown Stingrays,  ‘s-Hertogenbosch, The Netherlands.
Shipping
  • A shipping date will be agreed upon within 14 days after the payment is received unless agreed otherwise.
  • Duketown Stingrays will provide a health certificate and an invoice. Our export agent will take care of any additional export papers.
  • Buyer is responsible for all paperwork on their side, for example: import license (many counties require this), tax forms etc…
Arrival
  • Problems with fish or D.O.A. (death on arrival) must be reported within 12 hours of arrival. Photos according to our wishes must be provided as proof.
  • We take no responsibility for the fish after they have been put in the buyer’s aquarium, as we have no control over the water parameters in the tanks.

Duketown Stingrays V.O.F. Terms & Conditions version 1.3